Frequently Asked Questions

Yes. Every order ships free to U.S. addresses — no minimum spend and no code. Small, light items such as ornaments and accessories ship via USPS Ground Advantage, and Christmas trees, inflatables, oversized and fragile decor ship via FedEx Ground / FedEx Home Delivery. Orders are processed in 1–3 business days, and your tracking number is emailed as soon as your order ships.

You can return eligible items within 30 days of delivery, free of charge. Email us first for your RMA number and we will send you a prepaid return label. Items must be unused and in their original condition and packaging. Once your return is received, inspected and accepted, your refund is released within 7–10 business days to your original payment method.

Measure your ceiling first, then leave at least 6 inches between the top of the tree (or topper) and the ceiling — so a 7.5 ft tree suits an 8 ft ceiling. For width, slim pencil trees (around 24–36 in wide) fit apartments and corners, while full trees (50 in and wider) need a more open spot. Our Christmas tree size guide walks through heights from 4 ft to 12 ft.

Pre-lit trees have the lights already woven through the branches, so setup is faster and the light spacing is even — you just connect the sections and plug in. Unlit trees cost less and let you choose your own lights, colors and effects, and change them from year to year. Both fold or separate into sections for storage.

Unroll it on a flat, clear spot, stake the base, zip any access zips closed, then plug in the blower fan — most inflatables stand up within a few minutes and must stay plugged in to stay inflated. Use all the supplied stakes and tether ropes, keep the fan intake clear, and deflate and bring the inflatable in during storms or high winds. Let it dry fully before packing it away.

Only use products rated for outdoor use outside, and keep plugs and connections off the ground and out of standing water. Indoor-only items (check the product page and the label on the item) must stay indoors. In severe weather, switch everything off, and deflate and store inflatables until the weather passes.

Once your return is received, inspected and accepted, we release the refund within 7–10 business days. It is paid to your original payment method; after release, your bank or card issuer controls how quickly the money appears in your account. Shopify emails you a confirmation when the refund is released.

Email us at ngothithao1999nd@gmail.com — support hours are Monday–Friday, 9am–5pm ET and we reply within 1 business day. Our business address is 36811 E Steinhauser Rd, Sibley, MO 64088, United States. Please include your order number so we can find your order quickly.