Free U.S. shipping on every order · Free 30-day returns

Returns & Refunds Policy

Last updated: 2026-11-07

Free returns within 30 days with a prepaid label; refunds released within 7–10 business days after your return is accepted.

We want your home to look exactly the way you imagined it. If something is not right, this policy explains — in full — how returns, exchanges, cancellations and refunds work at Merry Christmas Decors. It applies to every product we sell and matches the return terms shown on our product pages and in our Google Merchant Center listing.

1. Free returns within 30 days

You may return eligible items within 30 days of delivery for a full refund of the purchase price. Returns are free: for eligible returns we email you a prepaid return label — you pay nothing to send an eligible item back, and there is no restocking fee.

2. How to start a return (RMA)

  1. Email ngothithao1999nd@gmail.com with your order number, the item(s) you want to return, and the reason for the return.
  2. We confirm eligibility and reply with your Return Merchandise Authorization (RMA) number and your prepaid return label.
  3. Pack the item securely (see condition requirements below), attach the label, and drop the parcel with the carrier named on the label.
  4. Please do not ship anything back before you receive your RMA — returns sent without an RMA cannot be matched to your order and may be refused or delayed.

3. Condition requirements

  • Items must be unused, unassembled and in their original condition, with all parts, accessories, manuals and remote controls included.
  • Items should be returned in their original packaging where possible — please keep boxes and protective packing until you are sure you will keep the item, especially for trees, inflatables and fragile decor.
  • Your order number (proof of purchase) is required for every return.

4. Items that cannot be returned

  • Items marked final sale / clearance — final sale on the product page at the time of purchase
  • Outdoor decor that has been installed, staked down or used outdoors (this does not affect your rights for damaged or defective items — see section 6)
  • Items that have been altered, washed, or damaged after delivery other than in normal inspection
  • Personal items that cannot be resold for hygiene reasons once opened, such as opened cosmetics
  • Gift cards and the free gift item included with promotional orders

5. Exchanges

Need a different size tree or a different color? The fastest route is to return the original item using the free return process above and place a new order for the replacement — the new order ships as soon as it is placed, without waiting for the return to arrive back to us.

6. Damaged, defective or incorrect items

Report damage, defects or an incorrect item within 48 hours of delivery by emailing ngothithao1999nd@gmail.com with your order number and clear photos. You can choose a replacement or a full refund. Return shipping for damaged, defective or incorrect items is free — covered by the prepaid label we send you — because you should never pay for our mistake. Defects that appear later are covered by our Damage & Defects Policy.

7. Order cancellations

You can cancel an order free of charge at any time before it ships — email us as soon as possible and, if the order has not been handed to the carrier, we will cancel it and refund you in full. Once an order has shipped, it can no longer be cancelled, but the free return process above applies as soon as it is delivered.

8. Refund timing — please read carefully

Once your return is received, inspected and accepted, your refund is released within 7–10 business days. Refunds are always issued to the original payment method used at checkout; the time the money then takes to appear in your bank account or on your card statement depends on your bank or card issuer. You will receive an email from our payment processor (Shopify) confirming when the refund has been released. If 7–10 business days have passed since your return was accepted and you have not received your refund confirmation email, contact us at ngothithao1999nd@gmail.com and we will check it the same business day.

9. Partial returns

Returning part of an order is fine — the refund covers the returned items at the price you paid for them. Because shipping is free on every order, there is no shipping charge to deduct from any refund.

Contact us

Merry Christmas Decors
36811 E Steinhauser Rd, Sibley, MO 64088, United States
Email: ngothithao1999nd@gmail.com
Support hours: Monday–Friday, 9am–5pm ET — we reply within 1 business day.