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Damage & Defects Policy

Last updated: 2026-11-07

1-year cover against manufacturing defects, plus full cover for damage in transit.

This policy covers manufacturing defects and items that arrive damaged, and explains how to claim. It sits alongside our Returns & Refunds Policy — issues inside the 30-day return window can usually be handled as a return instead, whichever is easier for you.

1. What is covered

  • Manufacturing defects in materials and workmanship — including tree stands and frames, inflatable blower motors and seams, and electrical components such as light strings and heater elements — for 1 year from the delivery date.
  • Damage in transit: items damaged on the way to you are covered in full when reported within 48 hours of delivery with photos (see our Shipping Policy, section 7).

2. What is not covered

  • Damage from misuse, accidents, or use that does not follow the product instructions
  • Weather damage to outdoor decor left outside in storms, high winds or flooding, or inflatables used without the supplied stakes and tethers
  • Normal wear and tear, cosmetic fading from sunlight, and consumable parts (such as individual replaceable bulbs and batteries) under normal use
  • Items altered or repaired by anyone other than us

3. How to make a claim

  1. Email ngothithao1999nd@gmail.com with your order number, a description of the defect, and clear photos (and a short video for motor or electrical issues, if you can).
  2. We review claims within 3 business days and may ask for additional photos if needed.
  3. Approved claims are resolved with repair parts, a replacement item, or a refund — we will agree the fairest option with you. If we need the defective item back, we email you a prepaid return label at no cost to you.

4. Your statutory rights

This policy gives you specific rights and does not replace any rights you have under applicable consumer protection or implied-warranty law.

Contact us

Merry Christmas Decors
36811 E Steinhauser Rd, Sibley, MO 64088, United States
Email: ngothithao1999nd@gmail.com
Support hours: Monday–Friday, 9am–5pm ET — we reply within 1 business day.